Need a hand?

Email [email protected] for help with Niceshot. A clear description and any error message will help us understand what’s happening.

Support is by email. We don’t currently offer phone or live chat support, or a guaranteed response time.

• Niceshot supports Windows 10 and Windows 11 on x64 PCs.
• If Niceshot recommends a restart, some changes will only take effect once you’ve restarted Windows.
• To undo supported settings changes, open Restore in the app. Undoing settings does not recover deleted cleanup files.

Include these details where you can:

• The last five characters of your licence key, if the question concerns your licence.
• Your Windows version and the Niceshot version you’re using.
• What you were doing, what you expected and what happened instead.
• The exact error message, or a screenshot of the problem.

Sign in to My Niceshot with the email address you used at checkout to manage your licence, devices and billing.

My licence won’t activate

Check that you’ve copied the full, current key. If all device slots are in use, deactivate a device you no longer use and try again. Contact us if activation still fails or your licence is suspended.

Moving to a new PC

Deactivate your old PC in the app or in My Niceshot, then activate Niceshot on your new PC.

My old PC is no longer available

You can manage activated devices from My Niceshot. If you can’t release the old device or sign in, email us for help.

I’ve lost my key

Sign in to My Niceshot to reissue your licence key. Your previous key stops working for future activations, while already activated devices keep working. Save the new key when it’s shown: it won’t be emailed or displayed again.

My licence has expired

Check your subscription in My Niceshot. Access can end after a cancelled subscription reaches the end of its paid term, or if a renewal payment fails. Contact us if the status doesn’t look right.

Cancelling a renewal

Use Manage billing in My Niceshot or the billing link in your licence email. All plans renew automatically until cancelled. Cancelling stops future renewals; access continues until the end of your paid term.

We help with installing Niceshot, activating and managing your licence, and problems with the app or its optimisations.

Hardware repairs, general Windows or driver troubleshooting and hands-on PC tuning aren’t included. Custom PC optimisation is a separate service that hasn’t launched yet.

Performance gains depend on your hardware, games and starting configuration. We don’t guarantee an FPS increase or latency reduction, and Niceshot doesn’t benchmark those results.

Support covers Niceshot on its supported Windows systems. It doesn’t include remote work on your PC.

Tell us, even if you’ve found a workaround. Email support with the steps that led to the problem and any screenshots or error messages. Your reports help us improve Niceshot.

Let us know what’s gone wrong and ask us to review it. We take complaints seriously and want to understand what we could have done better.

Nothing on this page affects your statutory rights.